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FAQ

Shipping Information:

BatteryKings.com main courier service used is The United States Postal Service with delivery confirmation alternitivly Fedex and U.P.S.

Battery replacements for the original item will be shipped from the closest warehouse to your location for your convenience, because of this we reserve the right to send equivalent batteries with equivalent performance from those suppliers warehouse.

Please note we will not accept any liability for damage or loss caused by the carrier whilst items are in transit.

Postage Rules(For U.S customers only, please contact us for out of the U.S shipping costs)

If goods cost is less than $100 then postage is $4.99 for the Continental U.S. only.

Priority Mail 2-3 Business Days USPS. (We can not guarantee delivery time only that the package was shipped priority 2 to 3 day)

If the total cost of your order is greater than $100 then postage is FREE for customers in the Continental U.S. only.

Customers in Hawaii, U.S. territories, and foreign countries would be presented with the option of paying the true cost of overseas shipping in order to receive the item, or to cancel and refund the order.

Our average delivery time in the United States is 4-5 days

The goods may be sent using a courier that requires a signature. If no one is available to sign for the package, a card will be left at the delivery address and the item may then be picked up from your local depot. Should this occur, please take an item of I.D. along with you for verification of identity.

The postage costs are an important factor in the running of our business. We have produced a postage structure which aims to give the most competitive postal prices to all customers whether the order is small or large.

Refund, Returns and Cancellation Policies:

You may return any item within 14 days for a refund of the purchase price. Please note we DO NOT guarantee the goods will arrive in the estimated postage time. We will pay for the return postage for faulty or damaged goods, otherwise true postage & packaging charges in all cases are not refundable. Non-defective products may be returned within 14 days of purchase and are subject to a 15% restocking fee. Please return the items in the original packaging, all items must be unused. All orders that are shipped free, will be charged actual shipping costs, That amount will be deducted from your total credit. Please contact us for return of item instruction. Please note we will not accept any liability for damage or loss caused by the carrier whilst items are in return transit.

Faulty Goods and Warranty Information:

Should an item received be faulty, please let us know. We will replace the item with a tested replacement, exchange it for another choice, or issue you with a refund. Please note, we are unable to refund any batteries which were purchased over 30 days from the date they were received back - this does not apply to equipment. None of the information given on this page will affect your statutory rights as a consumer. Shipping costs are not refundable. Return shipping costs for batteries cannot be compensated for batteries.

All warranties are made by the manufacturer of the product itself. Warranties exclude damage due to improper charging, application, misuse, or neglect. To qualify for warranty replacement, you must contact the manufacturer directly. Please contact us about your warranty claim, and we will provide the phone number of the manufacturer who is liable for the warranty of your specific product. The return process, shipping, exchange and refund policies of the liable manufacturer apply.

Privacy Policy:

Personal Identification Information

We may collect personal identification information from our visitors in a variety of ways, including, but not limited to, when customers visit our website, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our site. You may be asked for, as appropriate, name, email address, mailing address, phone number, billing information, such as credit card number and billing address, unique identifiers such as user name, account number, or password. You may, however, visit our site anonymously. We will collect personal identification information from you only if you voluntarily submit such information to us. You can always refuse to supply personally identification information, except that it may prevent you from engaging in certain site-related activities.

Web Browser Cookies

Our website may use cookies to enhance user experience and keep track of our customers' preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information. The web browser places cookies on users’ hard drive for record-keeping purposes and sometimes to track information about the user. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of our website may not function properly.

How We Use Collected Information

Batterykings.com may collect and use customers' personal information for the following purposes: 
•    To provide customer service
We may use information you provide to us to respond to your inquiries, questions, and/or other requests. We use this information to fulfill your order, to send an order confirmation, product updates or warranty information. 
•    To personalize user experience
We may use information in the aggregate to understand how our customers as a group use the services and resources provided on our website. 
•    To improve our website
We may use feedback customers provide to evaluate and improve our products and services. 
•    To process payments
We may use the information customers provide about themselves when placing an order only to provide service to that order. We DO NOT share this information with outside parties except to the extent necessary to provide the service. 
•    To run a promotion, contest, survey or other website feature
We may send our customers information they have agreed to receive about topics we think will be of interest to them. 
•    To send periodic emails
If you decides to opt-in to our mailing list, you will receive periodic emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may choose to contact us through our website or via email at info@Batterykings.com. 

How We Protect Your Information

The security of your personal information is very important to us. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at info@Batterykings.com. 

Sensitive and private data exchange between our website and customers happens over a secured communication channel and is encrypted and protected with digital signatures. We provide two ways for our users to make a purchase on our site. You can either use our order form or a PayPal payment option. If you choose to use our shopping cart, the transmission of sensitive information collected on our order form is encrypted using secure socket layer technology (SSL). If you choose a PayPal payment option to pay for your order, its privacy statement and security practices will apply to your information. We encourage all our users to read that privacy statement before providing their information.

We retain a customer's information for as long as his/her account is active or as needed to provide the customer services. If you wishes to cancel your account or request that we no longer use your information to provide services, you can contact us at info@Batterykings.com. We will retain and use customers' information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to Privacy Policy

We have the discretion to update this privacy policy at any time to reflect changes to our information practices. When we do, we will revise the updated date at the top of this page. We encourage our customers to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. 

Acceptance of the Terms

By using this website, you signify your acceptance of this Privacy Policy and terms of service. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes. 

Our contact information

By standard mail: BatteryKings.com 9026 Long Lake Palm Dr Boca Raton FL 33496

By phone: Toll Free : 1-(800) 985-1853 (between 10 a.m. and 6 p.m. EST) International : (561)571-6882

By E-Mail:support@BatteryKings.com